Eclipse brings a suite of services that can be customized to support the needs of any homeowner or condominium association. Rather it be a large neighborhood with hundreds of homes or a small condominium with just a handful of homeowners, we tailor our services to support the community every step of the way. From the very beginning, our company was established to focus specifically on homeowner and condominium associations. Everything we do is tailored to making living in a community association enjoyable!
Here are some of the key characteristics of our association management service:
HOA management involves overseeing the day-to-day operations of a community. This includes coordinating maintenance of common areas, enforcing rules and regulations, overseeing all aspects of financial management, and facilitating communication between residents and the association.
Our professional management team will ensure that board members are always prepared to make the important decisions required in your community. Concise agendas, accurate minutes, and detailed supporting documents are provided by management to ensure your Board is equipped to act. We also handle all aspects of the annual meetings required of all Ohio community associations.
Our team provides comprehensive financial management and reporting services to ensure that the financial state of the association is always clear. Because transparency is at the heart of all we do, board members have full access to all accounting reports in real time through the Eclipse Owner Portal. A subset of reports is made available to all owners monthly through the Eclipse Owner Portal.
Our management team will assist the board with the preparation of an annual budget. Once adopted by the board, the budget is made available to all owners. The budget will also be incorporated in the financial reports to allow comparison of actual versus budgeted figures.
Collection of money due is essential in order for a community association to function smoothly. Assessments are invoiced and collected promptly via check, automatic bank draft, or debit / credit card payment via the Eclipse Owner Portal. Unfortunately, many management companies do not make the extra effort to ensure delinquency procedures are followed. This can ultimately make it difficult to collect money owed to the association and unfairly shifts the burden to other owners. Eclipse will follow your established process or work with your legal counsel to develop a new process to ensure timely collection of all funds owed to the association.
Our team works to match your community with vendors that provide excellent service at a reasonable cost. Routine and emergency maintenance services are provided using third-party contractors that are vetted prior to the need arising. Records such as tax identification, liability insurance, and workers compensation insurance coverages are maintained for each vendor as necessary. Eclipse does not accept any type of “kickback” from our vendor partners, and that is put in writing in each of our management agreements. We always work to remain unbiased in our vendor relationships.
When a need arises, we prepare specifications and solicit bids from multiple vendors suitable for the work at hand. Those bids are then presented to the Board for review and selection. In several instances Eclipse has been able to reduce costs by over 30% while simultaneously increasing the quality of service!
Regular inspections are conducted to ensure that owners are maintaining compliance with the covenants established for the community. Our staff works collaboratively with owners to promote harmony and maintain strong property values.
Our team facilitates the review of architectural change requests from start to finish. Owners can submit via paper, email, or through the Eclipse Owner Portal. Review of documents through the portal is quick and easy for board members, allowing applications to be turned around quickly.
Maintaining accurate records is made easier through our use of electronic filing, storage, and retrieval systems. All pertinent association records are scanned and cataloged to provide quick access to these references as it may be necessary. Robust cloud-based backup and security ensures that your records are always safeguarded from loss or unauthorized access.
Eclipse provides a robust online owner portal that allows owners to review or update information in real time. The portal also serves as the gateway for the board to access both personal and community information. The portal experience is provided to all associations without additional cost.
Eclipse maintains the ability to communicate with all homeowners via USPS mailings, email, or text messaging. An association calendar of events is maintained to show important meeting dates, amenity open and close dates, etc.
Every community has key indicators that help measure owner satisfaction, financial condition, vendor performance, and similar metrics. Our community managers have access to a powerful suite of tools to analyze data and identify trends. We leverage those tools by identifying what is important to your community and focusing on that data over time. The result is a community that can report its successes in real and measurable ways!
Eclipse will coordinate with the appropriate contacts when the association requires expertise that extends beyond normal management duties. This often includes attorneys, insurance agents, accountants, and other similar service providers.
Owners not paying on time can cause your community to suffer cash flow challenges or even be ineligible for loan approvals. Our team works hard to collect income due!
When your amenities and common property are not properly maintained, their lifespan is shorter. We help to identify needs so that a proactive approach can be taken.
Failure to enforce lowers curb appeal and soon, property values. Systematic, timely enforcement of your declaration promotes values and pride of ownership.
A poorly funded reserve increases the risk of a special assessment. We help our communities plan for future needs to ensure that capital projects are covered.
Apathetic owners are often the result of poor communication. We help inform owners of the value provided by their association and why their participation is vital to success.
Communities operate most effectively where there is a consistent, reliable source of information. We help to communicate important information to all owners by USPS mail, email blast, or text message.
Eclipse makes it easy to transition to our management services. Through over 100 successful transitions we have refined a clear pathway to make the process as smooth as possible. We provide a dedicated transition manager that works to ensure everything is on track and moving forward.
Our team stands ready to support your community association. Reach out to us to explore what it’s like to be a community that eclipses the rest..
Eclipse Community Management
PO Box 98083
Phoenix, AZ 85038
Eclipse Community Management
PO Box 750310
Dayton, OH 45475
(513) 494-4049 (937) 779-4049
