Homeowner Resources

    Enhancing the appearance of the neighborhood and promoting strong home values is a goal we share with our homeowner partners. Every member of the Eclipse team is dedicated to providing you with friendly, personal attention. Our commitment is to be responsive, professional, and go above and beyond to exceed your expectations.

    Homeowners are the reason we exist

    Living in a community with an HOA is an increasingly popular choice for many people in southwest Ohio. HOAs can help residents feel more ownership, connection, and pride in their neighborhoods.

    Homeowners enjoy common spaces, amenities, and standards that keep the community looking its best. Engaged, involved homeowners lead to community associations that are able to achieve their full potential.

    At Eclipse, we are here to support homeowners every step of the way!

    Homeowners

    Information at your fingertips

    The Eclipse Owner Portal is Available 24/7/365

    • Update your owner portal access and contact information
    • View account balances and previous activity
    • Make payments to your association
    • Report or check on a maintenance issue
    • View your association’s governing documents
    • View your association’s financial data

    Registration for the Eclipse Owner Portal is Simple

    • Visit this address: http://owner.eclipsecommunities.com
    • Click on “Need to set up an account?” to register
    • Enter your personal information and then “request access”
    • Create a password and log in
    Portal
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    Financial

    Transparency that builds trust

    It’s simple – owners that are informed and engaged lead to better community associations. 

    Each month, we publish financial reports that are accessible to all owners via the Eclipse Owner Portal. These reports include the balance sheet that shows the cash assets held by the association. It also includes the budget comparison report, which shows all expenses by category along with the annual budget amount by category.

    The owner portal also includes copies of all governing documents and any rules, regulations, or resolutions adopted by the association.

    COMMONLY ASKED QUESTIONS

    How can I pay my assessment by personal check?

    • Ensure the check is made out to the name of your community association (not to Eclipse).
    • Reference your account number in the memo section of your check (not sure of your account number? Contact Us).
    • If you received a coupon or remittance slip, include it in the envelope.
    • Mail your check to Eclipse Community Management, PO Box 98083, Phoenix, AZ 85038

    How can I pay my assessment using my bank’s bill payment service?

    • Set up a new payee in the name of your association (not Eclipse).
    • Set the mailing address to Eclipse Community Management, PO Box 98083, Phoenix, AZ 85038.
    • Reference your account number in the “account” or “memo” section of the payment (not sure of your account number? Contact Us).

    How can I pay my assessment automatically from my checking account?

    To enroll in the FREE automatic payment program, just follow these easy steps:

    How can I pay my assessment with a one-time eCheck from my checking account (fees may apply)?

    There are two options to make a one-time online payment from your checking account:

    Via the bank website (no fee):

    • Visit the First Citizens Bank PropertyPay website.
    • Agree to their Terms and Conditions
    • Enter in your information including name, address, etc. and the following details:
      • Management ID – 6161
        Association ID – your four-character community abbreviation from your statement (blue box):
      • Property / Account Number – your personal account number from your statement (red box):
      • If you need further assistance with your Association ID or Account Number, contact us!
    • Choose “Pay by eCheck”
    • Complete the payment process

    Via the Owner Portal ($2.49 fee):

    • Log in to the Eclipse Owner Portal using your username and password.
    • Select “Pay Now” and then “Pay via eCheck” to enter your payment information.
    • Please note that a convenience fee of $2.49 is charged for eCheck transactions by the payment processor. This is not a fee imposed by Eclipse or your community association.

    How can I pay my assessment using a debit or credit card?

    To make a one-time online payment from your debit or credit card:

    • Log in to the Eclipse Owner Portal using your username and password.
    • Select “Pay Now” and enter your payment information.
    • Please note that a convenience fee of $9.99 for debit card transactions and 2.99% for credit card transactions is charged by the payment processor. This is not a fee imposed by Eclipse or your community association.

    How can I get in touch with my community association?

    If you live within a community that we service you can submit a message on our Contact Us page and we will respond promptly!

    How can I report a maintenance problem?

    You can report a maintenance problem 24/7/365 by visiting the Eclipse Owner Portal. Another option is to use the Contact Us page to submit your concern via the website in just a few clicks. We are also available to assist you by phone at (513) 494-4049. When reporting an issue it is always helpful to be as specific as possible on the location and the problem you are observing so we can get it addressed in a timely manner!

    How can I request a review of an improvement to my property?

    You can request approval of an improvement to your property 24/7/365 by visiting the Eclipse Owner Portal and clicking on the “Shared Documents” tab. Here you will find the improvement application as well as your association’s governing documents.

    We encourage you to check the governing documents so you can be aware of any specific provisions that may impact your proposed project. From there complete the application, including any supporting documentation, and then submit the request one of two ways:

    No matter how you apply, you may still visit the portal to view any actions taken to date. We understand that this process can be confusing and we stand ready to assist in any way that we can. Feel free to contact us and we will guide you personally through each step of the process!